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Terms and conditions


Defective product returns - Any defective or damaged product will be replaced or refunded at no additional charge to our customers.

Returns and claims will not be accepted without prior authorisation and a sales return number.

Prior to returning product, Buyer must call ADS Customer Service Department to obtain a return authorization number and only within 14 days of invoice date, only items returned unopened, in their original packing and in a saleable condition and you must return them at your own expense.

Returned product will be credited to the Buyer's account. Original shipping costs are not creditable or refundable. Generally, no cash refunds will be given on returned product; however, it can be exceptions for defective products.

Price Matching:

We match prices, simply provide a current copy of our competitors' advertised price for verification. We reserve the right to rescind this offer due to limited availability of this item or where it is commercially unviable to fulfil the order.


All prices include GST

Loan Equipment:
ADS does not provide loan equipment


One promotion/Bonus/Offer is not valid in conjunction with any other promotion/bonus/offer and subject to stock availability.

Orders over $300 will be shipped freight free.
Free Shipping rates are for orders over the specified amount to a single address.
Freight charge may apply to exceptionally heavy or Bulky orders containing chemicals, cups, gloves and paper goods; if this is the case we will advise you of any freight charges prior to proceeding with your order.
We will try to send your goods via Direct Freight or Australia Post within 1-3 working days (depending on location); however if goods are unavailable or you are located in a more remote area delivery will take a little bit longer.

Shipping Rates
Rates are calculated using the zones of the relevant carrier. Prices are subject to change without notice.
We ship internationally by arrangement.
We reserve the right to amend our shipping policies at any time.

Payment Terms and Methods
All new customers must pay with credit card when placing their first order.
The cost of recovering any default of payment will be borne by the customer.
Responsibility for goods passes at shipment: Title to goods passes on receipt of cleared funds.
Standard Trading Terms are 30 Days (for account customers).
We reserve the right to request payment in advance for large, indent, or special orders. Capital Equipment must be paid for prior to delivery and installation.

Back-ordered Items will be advised at time of ordering, or they will be listed on your invoice and will be shipped as soon as possible.
Imported items may take up to twelve (12) weeks. We can provide ETA, however this can only be an estimate and we will not be bound by it.
Once an item is placed on backorder it will remain until supplied or until it is canceled by you.

Common types and sizes are usually in stock. Unpopular products might require some delivery time.
We try to stock all advertised items, however due to unexpected circumstances there is a possibility that we may temporarily run out of stock, in this case you will be placed on back order.

We reserve the right to amend errors and prices!


Contact & Support

1300 016 586

Fax: 02 9567 1142

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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